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최신 Courses and Certificates Principles-of-Management 무료샘플문제 (Q11-Q16):

질문 # 11
What is the last step in strategic planning? Choose 1 answer

A. Strategy formulation
B. Strategic control
C. Goal setting
D. SWOT analysis

정답：B

설명：
The last step in the strategic planning process is strategic control. This involves monitoring and evaluating the execution of the strategic plan to ensure that the organization is achieving its objectives and making necessary adjustments.
* Strategic Management Process:
* The strategic management process includes developing the firm's vision and mission, strategic analysis, setting objectives, creating and implementing strategies, and finally, measuring and evaluating performance.
* Strategic control is the step where managers assess whether the strategies and plans are being effectively implemented and whether they are leading the organization towards its goals.
* Purpose of Strategic Control:
* It ensures that the organization is moving in the right direction and that the strategic plans are yielding the desired outcomes.
* It involves setting performance standards, measuring actual performance, comparing it with the standards, and taking corrective actions if necessary.
* Components of Strategic Control:
* Performance Measurement: This involves tracking the progress of strategy implementation through key performance indicators (KPIs).
* Feedback and Adjustment: Based on performance data, managers provide feedback and make adjustments to strategies to address any deviations from the planned objectives.

질문 # 12
Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer

A. Cognitive ability test
B. Performance test
C. Integrity test
D. Personality ambitions test

정답：B

설명：
To determine how well an individual can participate in a variety of physical job requirements, a performance test is most appropriate.
* Performance Test(Answer C): This type of test assesses a candidate's ability to perform specific tasks or activities that are part of the job. It is particularly useful for jobs requiring physical abilities and skills.
* Cognitive Ability Test(Answer A),Personality Ambitions Test(Answer B), andIntegrity Test(Answer D): These tests evaluate mental capabilities, personality traits, and honesty, respectively, but do not measure physical job performance.

질문 # 13
What describes a value chain? Choose 1 answer

A. It allows an organization to manage diversity in multiple markets.
B. It flows from raw materials to the delivery of products or services.
C. It creates a focus for organizational downsizing.
D. It is the internal strengths and weaknesses of an organization.

정답：B

설명：
The value chain describes the full range of activities that businesses go through to bring a product or service from conception to delivery and beyond. The concept was popularized by Michael Porter in his 1985 book
"Competitive Advantage: Creating and Sustaining Superior Performance."
* Definition and Scope: A value chain encompasses all the processes involved in the creation of a product or service. This includes:
* Sourcing raw materials.
* Production processes.
* Marketing and sales.
* Distribution and delivery.
* Customer service post-delivery.
* Primary Activities:
* Inbound Logistics: Receiving, storing, and disseminating inputs of the product.
* Operations: Transforming inputs into the final product.
* Outbound Logistics: Collecting, storing, and distributing the product to customers.
* Marketing and Sales: Persuading customers to purchase the product.
* Services: Activities that maintain and enhance the product's value, such as customer service.
* Support Activities:
* Procurement: Acquiring the resources a company needs to operate.
* Technology Development: Research and development, IT, automation, etc.
* Human Resource Management: Recruiting, hiring, training, and retaining workers.
* Firm Infrastructure: Organizational structure, control systems, company culture, etc.
* Example of Value Chain: The textbook provides an example of Walmart's value chain to illustrate how a company adds value at each step of the process, from procurement to delivery.
* Importance: Understanding and optimizing the value chain allows companies to identify where they can add value, reduce costs, and gain competitive advantage. Companies can use this analysis to find opportunities for improvement, innovation, and efficiency in their processes.

질문 # 14
A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

A. Facilitation and support
B. Negotiation and reward
C. Participation and involvement
D. Education and communication

정답：C

설명：
The strategy the corporation is using to overcome resistance to change is participation and involvement. This approach involves engaging employees who are affected by the change,soliciting their input, and incorporating their suggestions into the change process. By involving employees, the organization can reduce resistance and gain valuable insights that facilitate smoother implementation of changes.

질문 # 15
What is a Benefit of a boundaryless organization? Choose 1 answer

A. Employees may express their opinions freely.
B. Employees have access to all buildings.
C. Employees are free to apply for other positions.
D. Employees are allowed to form a union.

정답：A

설명：
A benefit of a boundaryless organization is that employees may express their opinions freely. Boundaryless organizations eliminate traditional barriers between departments and hierarchical levels, fostering open communication, collaboration, and a free flow of information across the organization. This openness encourages employees to share their ideas and opinions without fear of repercussions, enhancing innovation and problem-solving.

질문 # 16
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최신 Courses and Certificates Principles-of-Management 무료샘플문제 (Q11-Q16):

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