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SAP C_TS470_2412 PDF

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SAP C_TS470_2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 2

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 3

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

Topic 4

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q58-Q63):

NEW QUESTION # 58
You want to configure the organizational units for Service with Advanced Execution. Which of the following business objects can you assign to a planning plant?

A. Location
B. Company code
C. Maintenance planner group
D. Maintenance work center

Answer: C,D

Explanation:
InService with Advanced Execution, organizational units are configured to support complex service scenarios. The correct answers aremaintenance work center (A)andmaintenance planner group (D). Let's dive deep.
Planning Plant Role:
The planning plant is the central organizational unit for maintenance and service planning, assigned in enterprise structure (SPRO # Enterprise Structure).
* Maintenance work center (A):A work center (e.g., "Field Service Team") is assigned to a planning plant in its master data (IR01/IR02). It defines where work is executed and is critical for scheduling in advanced execution.
* Maintenance planner group (D):A planner group (e.g., "PLG1") is assigned to a planning plant (via IP01 or customizing) to manage planning activities (e.g., who schedules orders).
Why Not the Others?
* Company code (B):A company code is a financial entity assigned to plants, not a service-specific object.
* Location (C):Locations are geographic data, not directly assigned to planning plants in this context.
Advanced Execution Context:
In advanced execution, these assignments enable resource-related billing and detailed scheduling.
"In Service with Advanced Execution, maintenance work centers and planner groups are assigned to a planning plant for organizational setup."

NEW QUESTION # 59
Which types of service contract items are supported? Note: There are 3 correct answers to this question.

A. Price agreement
B. Ad hoc billing
C. Value / quantity
D. Price adaptation
E. Target / quantity

Answer: A,C,E

Explanation:
SAP S/4HANA Cloud Private Edition, Service supports various service contract item types in scope item
3MO (Service Contract Management):
* Target / quantity: Items based on a target quantity (e.g., number of service events), commonly used in recurring services.
* Value / quantity: Items defined by a monetary value or quantity, allowing flexible billing based on usage or fixed amounts.
* Price agreement: Items with predefined pricing conditions, ensuring consistent billing terms over the contract duration.
* Price adaptation: Not a standard contract item type; price changes are managed via conditions, not as a distinct item type.
* Ad hoc billing: Refers to a billing method, not a contract item type.These types support flexible contract management in SAP S/4HANA Service."Service contracts support target/quantity, value
/quantity, and price agreement items for flexible service offerings." (SAP Help Portal, Service Contract Management).

NEW QUESTION # 60
What functions are available when scheduling a maintenance plan? Note: There are 3 correct answers to this question.

A. Scheduling
B. Manual call
C. Start
D. Delete call
E. Dispatch call

Answer: B,C,D

Explanation:
Scheduling amaintenance plan(e.g., via IP10) generates call objects. The correct answers arestart (A), manual call (D), anddelete call (E). Let's break this down.
* Start (A):Initiates scheduling, calculating call dates (e.g., "Start Scheduling" in IP10).
* Manual call (D):Creates a call outside the schedule (e.g., "Manual Call" button), for urgent needs.
* Delete call (E):Removes a scheduled call (e.g., via "Delete" in IP10), adjusting the plan.
Why Not the Others?
* Scheduling (B):A process, not a function.
* Dispatch call (C):Not a standard scheduling function; relates to resource assignment.
"Functions when scheduling a maintenance plan include start, manual call, and delete call."

NEW QUESTION # 61
In which customizing activities do you maintain billing plan settings for the service contract? Note: There are
2 correct answers to this question.

A. Define Billing Plan Types
B. Assign Billing Plan Type to Item Category
C. Budget Billing Plan
D. Exclude Billing Plan Items

Answer: A,B

Explanation:
Billing plan settings for service contracts are maintained in customizing (SPRO # Service # Billing). The correct answers areCandD.
* Assign Billing Plan Type to Item Category (C):Links billing plan types (e.g., periodic) to contract item categories (e.g., SVC1), ensuring the right plan applies.
* Define Billing Plan Types (D):Defines the billing plan types (e.g., monthly, ad hoc) with parameters like periodicity.
Why Not the Others?
* A:Not a standard activity; might be a typo.
* B:Related to utilities, not service contracts.
"Billing plan settings are maintained by defining billing plan types and assigning them to item categories."

NEW QUESTION # 62
What are characteristics of recurring services when using Service with Advanced Execution? Note: There are
3 correct answers to this question.

A. The maintenance confirmation describes the actual effort and spare parts used
B. Both resource-related and fixed-price billing are available
C. An invoice is generated for each call object as soon as it is set to completed
D. Customer Service orders are generated
E. Billable maintenance orders are generated

Answer: A,B,E

Explanation:
Service with Advanced Executionenhances recurring service processes with detailed execution and billing.
The correct answers areA, B, D. Let's unpack this.
* Both resource-related and fixed-price billing are available (A):This scenario supports flexible billing-resource-related (based on actual effort/materials) or fixed-price (predefined rates), configured via the dynamic item processor profile.
* The maintenance confirmation describes the actual effort and spare parts used (B):Confirmations (e.g., via IW41) detail hours worked and parts consumed, feeding into billing and cost tracking.
* Billable maintenance orders are generated (D):Recurring services generate maintenance orders (mapped to service order types) that are billable, unlike simpler Customer Service orders.
Why Not the Others?
* C:"Customer Service orders" is a legacy term; advanced execution uses maintenance orders.
* E:Invoices are created via billing runs, not automatically per call object completion.
Example:
A maintenance plan generates a billable order, confirmed with 5 hours and parts, billed resource-related.
"Recurring services in Advanced Execution feature resource-related and fixed-price billing, maintenance confirmations for effort/parts, and billable maintenance orders."

NEW QUESTION # 63
......

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